PresentShop

• Return Window:

  • Many shops require returns within 7 days of delivery.

  • Others allow up to 30 days from purchase.

• Condition Requirements:

  • Items must be unused, in the same condition received, and in original packaging.

  • All tags, accessories, promotional gifts, and warranty cards must be included.

• Non-Returnable Items:

  • Gift cards

  • Personalized or custom-made items

  • Perishable goods (flowers, food, etc.)

  • Sale or clearance items

• Refunds:

  • Processed back to your card, bank account, or wallet once cancellation/return is approved.

  • Some shops may offer store credit instead of cash refunds.

• Cancellations:

  • Orders can often be cancelled before dispatch.

  • If already shipped, you may refuse delivery and request a refund.

• Processing Time: Orders are usually processed within 1–3 business days after payment confirmation.

• Domestic Shipping:

  • Standard delivery takes 3–7 business days.

  • Express options (next-day or 2-day delivery) are often available at extra cost.

• International Shipping:

  • Delivery times vary by country, typically 7–21 business days.

  • Customs duties and taxes are the responsibility of the customer.

• Free Shipping: Many shops offer free delivery above a minimum order value (e.g., £35 or $50).

• Tracking: Customers receive a tracking number once the order is dispatched.

• Restrictions:

  • Personalized/custom items may take longer.

  • Perishable goods (like food or flowers) may have limited shipping options.

Information Collected

• Personal details: name, email, phone number, billing/shipping address.

• Payment information: credit/debit card details (processed securely).

• Browsing data: cookies, IP addresses, device type, and shopping preferences.

2. How Information Is Used

• To process and deliver orders.

• To personalize shopping experiences and recommend products.

• For customer support and communication (order updates, promotions).

• To improve website functionality and security.

3. Data Sharing

• Shared only with trusted third parties (e.g., couriers, payment gateways).

• Not sold to advertisers or unrelated businesses.

• May be disclosed if required by law.

4. Customer Rights

• Right to access, update, or delete personal data.

• Option to opt out of marketing emails.

• Ability to manage cookie preferences.

5. Security Measures

• Encryption of payment transactions.

• Secure servers and firewalls.

• Limited employee access to sensitive data.

6. Retention

• Data is kept only as long as necessary for business or legal purposes.