Brotherhood Media

At Brotherhood Media, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Eligibility for Returns

• Products can be returned within 7 days of delivery.

• Items must be unused, undamaged, and in original packaging.

• The original invoice or proof of purchase is required.

Non-Returnable Items

• Products that are damaged due to misuse.

• Items marked as non-returnable or final sale.

• Used or altered products.

Return Process

1. Contact our customer support with your order details.

2. Once approved, return instructions will be shared.

3. After inspection, the return will be processed.

Refunds

• Approved refunds will be processed to the original payment method.

• Refunds may take 5–7 business days to reflect, depending on your bank.

Exchange

• Exchanges are allowed only for defective or damaged items (subject to stock availability).

Shipping Costs

• Return shipping charges may be borne by the customer unless the product is defective or incorrect.

At Brotherhood Media, we aim to deliver your orders quickly and safely.

Order Processing

• Orders are processed within 1–2 business days after confirmation.

• Orders placed on weekends or holidays will be processed the next business day.

Shipping & Delivery

• Delivery typically takes 3–7 business days, depending on your location.

• Shipping timelines may vary due to external factors such as weather, courier delays, or public holidays.

Shipping Charges

• Shipping charges (if applicable) will be displayed at checkout before payment.

• Free shipping offers, if any, will be clearly mentioned on the website.

Order Tracking

• Once your order is shipped, tracking details will be shared via email or SMS.

• Customers are responsible for providing accurate delivery information.

Delays & Issues

• Brotherhood Media is not responsible for delays caused by courier partners.

• In case of lost or damaged shipments, please contact our support team immediately.

Brotherhood Media values your privacy and is committed to protecting your personal information.

Information We Collect 

• Personal details such as name, phone number, email address, and shipping address.

• Payment-related information (processed securely via third-party payment gateways).

• Browsing and usage data to improve our services.

How We Use Your Information

• To process and deliver orders.

• To communicate order updates, offers, and support.

• To improve our website, products, and customer experience.

Data Protection

• We use industry-standard security measures to protect your data.

• Your personal information is never sold or shared with third parties, except when required to complete your order (e.g., shipping partners, payment processors).

Cookies

• Our website may use cookies to enhance user experience and analyze website traffic.

• You can manage or disable cookies through your browser settings.

Your Consent

• By using our website, you agree to our Privacy Policy.

Policy Updates

• Brotherhood Media may update this policy from time to time. Changes will be reflected on this page.