GiftsShop

1. Eligibility for Returns

• Items can be returned within 30 days of purchase.

• Products must be unused, in original packaging, and accompanied by proof of purchase.

• Personalized or custom-made gifts are non-returnable unless defective or damaged.

2. Non-Returnable Items

• Clearance or sale items.

• Perishable goods (e.g., food, flowers).

• Gift cards or vouchers.

3. Return Process

• Contact our customer service team at [support email/phone].

• Provide your order number and reason for return.

• Ship the item back to our return address. Customers are responsible for return shipping costs unless the item is defective.

4. Refunds

• Refunds will be processed within 7–10 business days after receiving the returned item.

• Refunds are issued to the original payment method.

• If the product was received as a gift, a store credit may be issued instead.

5. Exchanges

• Exchanges are available for items of equal or lesser value.

• If the replacement item costs more, the price difference must be paid.

6. Damaged or Defective Items

• If your item arrives damaged or defective, contact us within 48 hours of delivery.

• We will arrange a replacement or full refund at no additional cost.

1. Processing Time

• Orders are processed within 1–2 business days after payment confirmation.

• Personalized or custom-made gifts may require additional processing time (typically 3–5 business days).

2. Shipping Methods & Delivery Time

• Standard Shipping: 5–7 business days.

• Express Shipping: 2–3 business days.

• Same-Day Delivery: Available for select local areas.

• Delivery times may vary depending on location, holidays, or courier delays.

3. Shipping Costs

• Standard shipping is free for orders above AED 50.

• A flat rate of AED 5 applies to orders below AED 50.

• Express and same-day delivery charges are calculated at checkout.

4. International Shipping

• Available to selected countries.

• Delivery time: 7–14 business days.

• Customs duties, taxes, or import fees are the responsibility of the customer.

5. Order Tracking

• Once shipped, customers will receive a tracking number via email.

• Orders can be tracked through our courier partner’s website.

6. Damaged or Lost Packages

• If your package arrives damaged, contact us within 48 hours with photos.

• For lost packages, we will work with the courier to resolve the issue and provide a replacement or refund.

7. Exceptions

• Shipping delays may occur during peak seasons (holidays, festivals).

• Perishable items (e.g., flowers, food gifts) may have restricted delivery zones

1. Information We Collect

• Personal details such as name, email address, phone number, and shipping address.

• Payment information (processed securely through third-party providers).

• Browsing data such as cookies, IP address, and device information to improve user experience.

2. How We Use Your Information

• To process and deliver orders.

• To communicate order updates, promotions, and customer support.

• To improve our website, products, and services.

• To comply with legal and regulatory requirements.

3. Sharing of Information

• We do not sell or rent customer information.

• Data may be shared with trusted third-party service providers (e.g., shipping companies, payment processors) strictly for order fulfillment.

• Information may be disclosed if required by law.

4. Data Security

• We use encryption and secure servers to protect customer data.

• Access to personal information is restricted to authorized personnel only.

5. Cookies & Tracking

• Our website uses cookies to enhance browsing and personalize shopping experiences.

• Customers can manage cookie preferences through their browser settings.

6. Customer Rights

• Customers may request access, correction, or deletion of their personal data.

• Opt-out options are available for marketing communications.

7. Policy Updates

• This Privacy Policy may be updated periodically.

• Any changes will be posted on our website with the updated effective date.

8. Contact Us

• For questions or concerns about this policy, contact us at [support email/phone]